Kafein's Digital Transformation Story

Kafein is a popular coffee chain with 5 branches in Istanbul. Before Keystos, they managed WhatsApp orders manually.

The Problem

Each branch received an average of 40 WhatsApp orders a day. Servers took orders over the phone, wrote them on paper, and passed them to the kitchen. Wrong orders, delays, and customer complaints were common.

The Solution

Keystos Master Agent was integrated into Kafein's WhatsApp line. Now customers can view the menu and order directly, and Master Agent automatically sends the order to the POS.

The Results

• 200+ hours of labor saved per month
• Order errors down 90%
• Customer satisfaction up 30%
• Live stock tracking for every branch

What's Next?

Kafein is now starting to use the Keystos Workflows module for loyalty programs and campaign automation.